Journal of Service Management

ISSN: 1757-5818
Previously published as: International Journal of Service Industry Management

Online from: 1995

Subject Area: Industry and Public Sector Management

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Table of contents:
Volume 22 issue 5

Published: 2011, Start page: p560Guest editor(s): Kiane Goudarzi, Sylvie Llosa, Chiara Orsingher

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Article Id:	Article Information:
1954512	Paradigms in service research Bård Tronvoll, Stephen W. Brown, Dwayne D. Gremler, Bo Edvardsson (pp. 560 - 585) Keywords: Classification, Epistemology, Methodology, Ontology, Paradigm, Service research Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (143kb) ] \| Reprints & permissions
1954616	Exploring cross-national differences in service innovation process and strategy in developing and developed nations Intekhab (Ian) Alam (pp. 586 - 606) Keywords: Australia, Emerging markets, India, Service innovation Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (117kb) ] \| Reprints & permissions
1954600	Modeling service friendship and customer compliance in high-contact service relationships Jiun-Sheng Chris Lin, Chia-Chuan Hsieh (pp. 607 - 631) Keywords: Anticipation of future interaction, Customer compliance, Customer relations, Customer satisfaction, High-contact service, Service friendship Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (141kb) ] \| Reprints & permissions
1954540	Organizational pride and its positive effects on employee behavior Matthias H.J. Gouthier, Miriam Rhein (pp. 633 - 649) Keywords: Affective events theory (AET), Attitudinal organizational pride, Commitment to customer service, Creativity, Emotional organizational pride, Employee attitudes, Employee behaviour, Turnover intention Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (123kb) ] \| Reprints & permissions
1954442	Modelling customer process activities in interactive value creation Thomas Eichentopf, Michael Kleinaltenkamp, Janine van Stiphout (pp. 650 - 663) Keywords: Co-production, Customer integration, Customer process, Customer relations, Customer script, Marketing, Service blueprint, Value co-creation Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (127kb) ] \| Reprints & permissions
1954584	Exploring the alignment between service strategy and service innovation Howard W. Lightfoot, Heiko Gebauer (pp. 664 - 683) Keywords: Customer relations, Determinants for service innovations, Service innovation, Service strategies, Services in manufacturing, Strategic alignment Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (113kb) ] \| Reprints & permissions

Guest editorial

Article Id:	Article Information:
1954569	The La Londe Conference 2010 Kiane Goudarzi, Sylvie Llosa, Chiara Orsingher Abstract \| View HTML

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Journal of Service Management

Table of contents:Volume 22 issue 5

Guest editorial

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Table of contents:
Volume 22 issue 5