Training for Quality

ISSN: 0968-4875
Merged into: The TQM Magazine

Online from: 1993

Subject Area: Managing Quality

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Volume 1 issue 2

Published: 1993

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Articles
Article Id:	Article Information:
841245	QUALITY TRAINING AND CORPORATE TRANSFORMATION Colin J. Coulson-Thomas Keywords: ORGANIZATIONAL CHANGE, QUALITY, TRAINING Abstract \| View HTML \| Reprints & permissions
841244	SERVICE QUALITY: DEFINITIONS, DETERMINANTS AND MEASUREMENT Barbara R. Lewis Keywords: CUSTOMER SERVICE, HEALTH CARE, QUALITY, SERVICE INDUSTRIES, SERVICE QUALITY Abstract \| View HTML \| Reprints & permissions
841243	OWNING THE PROCESS OF QUALITY IMPROVEMENT Geoff Barnsley Keywords: ORGANIZATIONAL CHANGE, QUALITY, TQM Abstract \| View HTML \| Reprints & permissions
841242	TOTAL QUALITY MANAGEMENT AND ISO 9000 Samuel K.M. Ho Keywords: INTERNATIONAL STANDARDS, ISO 9000, QUALITY, TQM Abstract \| View HTML \| Reprints & permissions
841241	SEVEN ESSENTIALS FOR MANAGING SUPERIOR CUSTOMER SERVICE Steve Macaulay, Sarah Cook Keywords: CUSTOMER ORIENTATION, CUSTOMER SATISFACTION, CUSTOMER SERVICE, HUMAN RESOURCE MANAGEMENT, QUALITY, RESOURCE MANAGEMENT Abstract \| View HTML \| Reprints & permissions

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